Refund Policy

iFashy Academy provides instant access to digital fashion-education content — video lessons, written materials, live sessions, assessments, and downloadable resources. Because our courses are digital products delivered immediately on purchase, all sales are final and payments are non-refundable, except in the limited circumstances expressly described below. By completing payment and enrolling, you acknowledge and accept this policy.

Course fees, batch/cohort fees, and any associated charges are non-refundable. Once payment is completed and access is granted, no refund will be issued, regardless of:

• How much of the course you have or have not accessed or completed.
• Whether you enjoyed the content or found it useful.
• A change of mind or change in personal circumstances after enrolment.
• Failure to attend live sessions or keep up with a cohort schedule.
• Device incompatibility, slow internet, or other issues outside our control that do not amount to a total failure to deliver the course.

We encourage you to review the course description, syllabus, free preview (where available), and these terms carefully before purchasing so you can make an informed decision.

A refund or account credit may be issued, at our discretion, only in the following narrow circumstances:

• Duplicate or erroneous charge: you were charged more than once for the same enrolment, or charged in error, due to a verified technical or billing fault.
• Course not delivered: a verified technical failure on our part prevents you from accessing the purchased course entirely, persists for more than seventy-two (72) hours after you report it, and cannot be remedied or substituted with comparable access.

These exceptions do not apply where access was available but unused, or where the issue stems from your device, network, or account misuse. Nothing in this policy limits any non-excludable rights you may have under the Federal Competition and Consumer Protection Act (FCCPA) 2018 or other applicable Nigerian law.

If you purchased a course or subscription through our iOS app via the Apple App Store, or through our Android app via Google Play, that transaction is processed and billed by Apple or Google — not by iFashy.

Refund requests for in-app purchases are governed solely by Apple’s or Google’s policies and must be made directly to them. iFashy cannot view, process, or issue refunds for purchases billed through these stores.

• Apple App Store: request a refund at reportaproblem.apple.com in accordance with Apple Media Services Terms and Conditions.
• Google Play: request a refund through the Google Play Store or Google’s support, subject to the Google Play Terms of Service.

Subscriptions purchased through an app store renew automatically and must be cancelled through your Apple or Google account settings before the renewal date to avoid further charges.

For a duplicate/erroneous charge or a “course not delivered” issue on a purchase made directly through our website, get in touch through our contact page choosing the subject “Billing Issue” and include:

1. The email address associated with your iFashy Academy account.
2. The course name and your payment reference / transaction ID (from your receipt).
3. A clear description of the issue, with screenshots where relevant.

We will investigate and respond within 5 business days. For in-app purchases, please contact Apple or Google as described above.

Where a refund is approved under the Limited Exceptions, it is processed back to the original payment method. Processing times depend on your provider — typically 5–10 business days for cards and 3–7 business days for bank transfers. iFashy is not responsible for delays caused by your bank or payment provider.

Payment-gateway processing fees charged on the original transaction are non-refundable and may be deducted from any approved refund.

If you disagree with a decision, you may escalate through our contact page. We are committed to resolving disputes fairly and in accordance with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and other applicable Nigerian consumer-protection law.

iFashy reserves the right to update this Refund Policy. Changes will be communicated via email and a notice on the Platform. The policy in effect at the time of your purchase governs your eligibility.